Chatbots and AI agents are converging. Today they serve distinct functions: chatbots process and surface information, agents execute tasks by taking direct control of software and systems. That boundary is dissolving.
The mechanism matters. When a user researches hotels or companies through a chatbot, the next logical step is not a handoff to a separate tool. It is the same system completing the booking, the inquiry, the transaction. Permission granted once, action taken immediately. The original piece details exactly how this handoff collapses and what it looks like at the infrastructure level.
This is not a product roadmap prediction. It is a structural shift in how AI integrates with daily workflow. Read the full piece at Big Technology to understand which capabilities are already merging and what that means for the tools being built right now.
[READ ORIGINAL →]