ServiceNow President and COO Amit Zavery argues that agentic AI cannot simply absorb enterprise software operations wholesale. Recorded at Knowledge 2026 in Las Vegas, Zavery identifies context, grounding, and governance as the three non-negotiable ingredients that separate functional AI deployment from catastrophic failure. The codebase deletion scenario is not hypothetical decoration: it is the stakes Zavery uses to ground the entire argument.
The interview is worth reading in full because Zavery does not just defend his company's turf. He draws a credible boundary between what agents can automate and what still requires the structural guardrails that platforms like ServiceNow provide. That distinction has real consequences for any organization currently evaluating how far to let autonomous systems run.
Zavery closes with a comparative speed assessment, measuring this AI transition against other technology shifts he has witnessed firsthand. That closing perspective, from someone operating at the product and operations level of a major enterprise platform, is the sharpest reason to watch the full conversation.
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