NTT DATA Group deployed ChatGPT Enterprise and Codex across 9,000 employees, cutting IT incident analysis time to 30 minutes. The integration targets internal automation at scale, with Codex handling code-level tasks and ChatGPT Enterprise covering broader knowledge work. The security architecture was a prerequisite, not an afterthought.
The 30-minute incident figure is the number worth interrogating. The original piece details how that benchmark was reached, which systems feed into the analysis pipeline, and how Codex specifically handles the diagnostic workload. Those specifics reveal whether this is a genuine operational shift or a best-case demo.
NTT DATA is a 190,000-person firm. 9,000 users is an early footprint, and the article addresses how they plan to expand adoption without fragmenting governance. That tension between scale and control is the real story here.
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