ServiceNow's Chief Digital Information Officer Kellie Romack and Chief People & AI Enablement Officer Jacqui Canney sat down with Alex Kantrowitz at the Knowledge conference in Las Vegas to detail how agentic AI is already reshaping work inside one of the companies selling the technology.
This is not a theoretical conversation. Both executives describe specific automations they have deployed, the concrete shifts in employee roles that followed, and how managers are being asked to rethink what their teams actually do. The value here is in the operational detail, not the vision statement.
The interview is sponsored by ServiceNow, which readers should factor in, but the evidence-based framing and dual-executive format make it worth the time for anyone tracking how agentic AI moves from pilot to workforce reality.
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